Designs are hand crafted per order, and the turnaround time for wedding dresses is 4- 5 months after deposit is paid. Hair accessories and veils take from 5 to 7 weeks to complete.
Time estimates are based on keeping your appointments, and making the required payments on time. To avoid delays, please be sure not to miss, or postpone, your appointments, and to make any deposits and payments promptly.
Rush orders are possible on a per case basis, depending on the deadlines in process, and fabric availability. Rush fees are as follows:
20% additional for hair accessories or veils order with less than 4 weeks lead time.
20% additional for wedding dresses with less than 4 months lead time. This goes towards covering the extra costs which includes staff overtime, and expedited services for purchasing supplies, fabrics, and/or trims.
Items must be paid in full 10 business days before the final fitting. Shipping fees and sales tax must be paid in full before items are shipped. Full payment is due 10 business days before the item is shipped or picked up. Checks and online payments may take up to 10 business days to clear.
Wedding dresses, dresses, veils, accessories, jewelry etc, are handcrafted and/or custom made for you. Because of this, they are final sale, and not returnable.
Sale and discounted items are sold as is, and are final sale.
Purchases are subject to local state sales tax, which is not included in the price of your dress or item. Sales tax is generally added to the final balance.
Shipping is done by USPS or the carrier of your choice. We recommend shipping with plenty of time in case of shipping delays, or a lost package. Your package will be fully insured unless otherwise requested.
However, once the package leaves our atelier it's in the hands of the shipping company, and no longer in our control. If a package is lost, we will do everything possible to help retrieve it, and are able to file a claim. In more than 15 years of shipping many, many dresses, there has never been a package lost for more than a few days.
Shipping delays occur less than 10% of the time, and for 1 to 5 days longer than the estimated shipping. We've found that it's helpful to contact the driver in your area so they can watch for the package, and we will also contact our local office so they will be on the alert.
Thank you for supporting a local small business, and in doing so, supporting your community.
In order to receive information about your Personal Data, the purposes and the parties the Data is shared with, contact the Owner.
Data Controller and Owner
Types of Data collected
The Personal Data may be freely provided by the User, or collected automatically when using this Application.
Failure to provide certain Personal Data may make it impossible for this Application to provide its services.
Users are responsible for any Personal Data of third parties obtained, published or shared through this Application and confirm that they have the third party's consent to provide the Data to the Owner.
Methods of processing
The Data Controller processes the Data of Users in a proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Data Controller, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of the site (administration, sales, marketing, legal, system administration) or external parties (such as third party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Data Controller at any time.
The Data is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document, and the User can always request that the Data Controller suspend or remove the data.
Additional information about Data collection and processing
The User's Personal Data may be used for legal purposes by the Data Controller, in Court or in the stages leading to possible legal action arising from improper use of this Application or the related services.
The User declares to be aware that the Data Controller may be required to reveal personal data upon request of public authorities.
Additional information about User's Personal Data
System logs and maintenance
For operation and maintenance purposes, this Application and any third party services may collect files that record interaction with this Application (System logs) or use for this purpose other Personal Data (such as IP Address).
Information not contained in this policy
More details concerning the collection or processing of Personal Data may be requested from the Data Controller at any time. Please see the contact information at the beginning of this document.
The rights of Users
Users have the right, at any time, to know whether their Personal Data has been stored and can consult the Data Controller to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to the Data Controller via the contact page.